IjEss provides catering consultancy and business development support to organisations that operate within the foodservice & hospitality market. Acting in an advisory capacity on all matters related to catering, we offer guidance, support and interim project management to clients seeking to improve sales revenue, service quality and financial performance.
'IjE' is Jeni Edwards, founder and managing director of IjEss Consulting, heading a team of experts and specialist partners that you can call on to support your business.
Jeni is a highly successful and driven hospitality industry professional, with extensive experience in operational management, business development, sales and marketing, gleaned within the business & industry, independent schools and event catering sectors. Renowned for her exceptionally high standards and meticulous attention to detail, you can trust Jeni and her team at IjEss to deliver the right route forward for your business.
The first ‘s’ in IjEss stands for sales, our primary field of expertise and the key factor that drives every successful business. This is borne from a true understanding of high-end catering, quality food and exemplary service levels, gained at operational and director level working for leading service organisations. Therefore, we really do understand what clients are looking for and what service providers are able to deliver at different price points.
The next ‘s’ is the service you choose...
strategy solutions
support
success
security
IjEss Consulting provides a comprehensive range of specialist consultancy and support services to organisations that operate catering & hospitality services. We offer interim project support and act in an advisory capacity on all matters related to catering: food, people and finance.
The IjEss team has worked with contract caterers, event caterers, blue-chip Business & Industry clients, specialist & independent schools, kitchen design companies and suppliers to the foodservice industry.
Market intelligence
SWOT
Trend analysis
Innovation & inspiration
Drafting of catering policies & service specifications
Pre-tender appraisals
Forecasting
Budgets
Review of systems & processes
Marketing plans
Contact management & customer communication programmes
'Customer Journey' reports
Management of tender reviews & benchmarking
Project management
Service evaluations
Practical implementation
Business mentoring (team and one-to-one)
Training
Strategic tender consultation
Bid writing, proof reading & appraisal
Contract review & negotiation
Mobilisation projects, re-launches & change management
Contractor liaison & transition management
Troubleshooting
Research
Gap analysis
Building customer confidence
Corporate hospitality planning
'Mystery Diner' reports
Advice on re-structuring & cost control
We approach every project with discretion and in strictest confidence, listening carefully to our clients, researching thoroughly and paying attention to every detail to deliver objective appraisals, the appropriate level of support and constructive guidance.